
IT Support Services
IT Management
Strategic Planning
Infrastructure Design and Architecture
Vendor Management
IT Policies & Procedures
Budgeting
Hardware/ Software Standards
Project Management
Deploying and/or Upgrading of Business Application(s)
Deploying and/or Upgrading of Infrastructure (Network, servers, etc.)
Data Center/Server Room Build-out
Phone/Communication Systems
Relocation of IT equipment
Network Management
Firewall, Switches, Routers, VPN
MPLS (private cloud)
VLANs
Server/Storage Management
Window Servers – Active Directory, SQL, Exchange
Linux/Unix Servers – LDAP, NIS, DNS
Virtual Servers – VMWare, Citrix
Storage – NetApp, Hitachi, Isilon, Dell
Backup – Backup Exec, NetBackup, Barracuda, Acronis
Helpdesk Management
On-Site Support
Remote Support
Helpdesk Ticketing System
Establish and Setup SLAs (Service Level Agreements)
Helpdesk Procedures (FAQs)
Hardware & Software Standards
Monitoring Management
Servers, Firewall, Switches, Wireless, Services, Bandwidth
Review of logs for servers, applications, firewall
Setup Alerts
Apply Patches/Updates
Facilities Management
Server Room/Data Center Capacity Planning
Power & Cooling Requirements Planning
VoIP Phone System Management
Badge System & Physical Security
Let’s discuss in more detail how your business could benefit from our range of hassle free IT support services